Help Scout Beacon

Verified

AI help desk with Beacon and Docs

680freemium from $22/mo

What is Help Scout Beacon?

Help Scout uses AI to suggest help articles, draft replies, and classify conversations. Beacon widget provides instant customer self-service.

Who is using Help Scout Beacon?

customer support

Quick verdict

Pricing

freemium from $22/mo

Alternative

Intercom Fin — AI agent for customer support

Scorecard

3.5/ 5

How?

EditorNot yet rated

2.5

ValueBased on pricing model

4.0

Features5 listed features

3.0

PopularityUpvotes and GitHub stars

4.5

Key features

AI reply suggestions

Help docs

Beacon widget

Shared inbox

Customer profiles

Platforms

web

Added

2026-08-13

Getting started with Help Scout Beacon

1Visit the official website at www.helpscout.com
2Start with the free tier to explore core features before upgrading
3Integrate it into your workflow — use it on web

Pricing

freemium$22/moFree tier available, paid plans for advanced features

Official Website

Help Scout Beacon FAQ

Is Help Scout Beacon free to use?

Help Scout Beacon offers a free tier with limited features. Paid plans start at $22/mo unlock the full toolkit.

What platforms does Help Scout Beacon support?

Help Scout Beacon is available on web. Check the official website for the most up-to-date platform availability.

What are some Help Scout Beacon alternatives?

Popular alternatives include Intercom Fin, Zendesk AI, Chatwoot. See the full comparison →

User reviews

Alternatives to Help Scout Beacon

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Tool	Pricing	Rating	Highlights
Help Scout Beacon	freemium $22	—	AI help desk with Beacon and Docs
Intercom Fin	paid	—	AI agent for customer support
Zendesk AI	paid	—	AI-powered customer service automation
Chatwoot	open-source	—	Open-source customer engagement platform
tldv AI	freemium	—	AI meeting recorder for customer calls
Freshsales (Freshworks CRM)	freemium	—	AI-driven CRM with built-in phone and email